Privacy Statement (UK)

This privacy statement was last updated on March 12, 2025 and applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://hexandstitch.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• An email address
• IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.2 Payments

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• IP Address
• Financial information such as bank account number of credit card number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.3 Registering an account

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

1.4 Newsletters

For this purpose we use the following data:

• An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

Upon termination of the service we retain this data for the following period: Until the user unsubscribes.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• An email address
• A home or other physical address, including street name and name of a city or town
• IP Address
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.6 Deliveries

For this purpose we use the following data:

• A home or other physical address, including street name and name of a city or town
• A first and last name
• An email address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 72

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

We determine the retention period according to fixed objective criteria: 14

1.8 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• An email address
• A home or other physical address, including street name and name of a city or town
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We retain this data upon termination of the service for the following number of months: 72

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: WooCommerce
Country: Global
Purpose: Stores and processes customer orders
Name: WooPayments (Stripe)
Country: USA/EU
Purpose: Processes credit/debit card payments
Name: Royal Mail
Country: UK
Purpose: Shipping provider for order deliveries
Name: Google Analytics (via Site Kit)
Country: USA/EU
Purpose: Tracks website visitor activity (analytics)
Name: Omnisend
Country: USA/EU
Purpose: Stores customer email addresses for marketing
Name: SureForms
Country: Global
Purpose: Handles contact and newsletter sign-up forms

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

• Login Security
• DKIM, SPF, DMARC and other specific DNS settings
• (START)TLS / SSL / DANE Encryption
• HTTP Strict Transport Security and related Security Headers and Browser Policies
• Website Hardening/Security Features
• Vulnerability Detection
• Security measures of hardware that contain, or process personal data.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner’s Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Harry Cooper
2 Jesmond Avenue, Middlesbrough, TS55JY
United Kingdom
Website: https://hexandstitch.co.uk
Email: privacy@ex.comhexandstitch.co.uk
Phone number: 07445444635

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.

Annex

WooCommerce

Our store is powered by WooCommerce, which collects and processes customer information to fulfil orders and improve our services.

What We Collect and Store

While you visit our site, we track:

• Products you’ve viewed – to display recently viewed products.
• Location, IP address, and browser type – to estimate taxes and shipping costs.
• Shipping address – to calculate shipping before you place an order and to fulfill your purchase.
• Basket contents – cookies are used to track your cart while browsing.

When You Purchase from Us

We collect the following information to process your order:

• Name, billing address, and shipping address
• Email address – to send order confirmations, updates, and customer support responses.
• Payment details – processed securely through third-party payment gateways (we do not store card details).
• Account information (if created) – stores name, address, and email for faster checkout.

We retain order details for tax and legal compliance purposes for up to 6 years.

Who on Our Team Has Access

• Administrators and Shop Managers have access to:
  • Order details (items purchased, shipping information).
  • Customer details (name, email, and billing/shipping address).
  • This allows us to fulfil orders, process refunds, and provide support.

What We Share with Third Parties

To operate our store, we share data with:

Payment Processors:

• We accept payments via WooPayments (Stripe).
• Payment details are securely processed by Stripe and are not stored on our servers.
• See Stripe’s Privacy Policy for details.

Shipping Providers:

• Customer name, address, and contact details are shared with Royal Mail or other couriers for order fulfilment.

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymised and stored in our database. For more information, see the Complianz Privacy Statement.

Google for WooCommerce

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.

WooCommerce Shipping & Tax

By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.